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Privacy Policy

Soumideal is a unique website in the e-shopping portal in Lebanon. Soumideal understands the importance of security and peace of mind when doing business online, therefore, we offer a suitable approach to purchase goods and accessories online and customers pay upon delivery. The website offers a wide range of products all organized and sorted into categories and models to ease the customers’ navigation and selection process. The purchase experience is the fastest and the most convenient way possible.

SAFE SHOPPING

Cash on Delivery (COD) stands out as one of the best ways to build consumer trust and enhance relationships between sellers and buyers. We understand e-buyers anxiety and decided to act accordingly. After examining the purchased products, customers pay upon delivery if they are pleased with what they ordered.

QUALITY & COST SAVING

Normally, the two main attributes consumers use to differentiate products are price and quality, so finding the correct balance between these two attributes are our main concern. This imposes careful and accurate description of our online products to eliminate accidental dishonesty. 

RETURN & REFUND POLICY

If you have bad reviews of a product for quality improvements or for any other reasons you are requested to contact us by phone call or WhatsApp within 3 days of item receiving to let us process the refund of goods which will be done within the next 5 days after the approval process. Requests for a refund after 3 days upon receiving goods will not be accepted. Customers must ensure that the returned goods are in the same condition when they first received it. In case of Free Delivery, if a return Goods or exchange were requested by the client for any cause, a Total cost of 20000 LL will be directly applied to the requested process.

  • Customers have to cover the postage fee unless stated.
  • Customers must provide the tracking number to us once the parcel has been shipped either via e-mail or SMS.
  • It will take 1 working day for us to check the condition of the goods returned.
  • We will request for the customer's banking details after we approve the refund.
  • Amount of refund will be transferred within 3 working days.
  • Customer will be informed once the refund is made.
  • Please take note that "Satisfaction guarantee" will only be available on certain products